You have an emergency referral or another health care professional has already provided instructions for seeking emergency care
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You have an enquiry concerning a family member
You can enquire about patients at an emergency clinic straight from the emergency clinic.
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open.
You have already been directed to go to the emergency clinic by a healthcare professional
If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic.
Your matter concerns a sick leave certificate
The Medical Helpline will not comment on sick leave certificates, and no sick leave certificates will be issued through the service.
How to contact?
Medical Helpline 116117 helps with urgent health problems that are not emergency situations
The Medical Helpline text service is only intended for people with hearing or speech impairments. The text service opens at the bottom of the page. The text service for the whole of Finland is provided by the HUS Group.
Watch a sign language video on how to use the text service (https://www.youtube.com/watch?v=_9gNYV71SpQ)