Privacy policy for the Medical Helpline 116117 service

1. Purpose of the service

Medical Helpline 116117 is an advisory and guidance service organised by hospital districts where you can ask for advice on urgent health problems. The Medical Helpline 116117 service provides information on the operation of the Medical Helpline in your region and how to contact your local Medical Helpline.

2. Analytics data

2.1 Essential functional data

The Medical Helpline 116117 service is produced in Finland. The Medical Helpline 116117 service collects functional data on the user's choices in the user's browser (acceptance of the Terms of Use and language). Functional data are collected to ensure the quality of the service. The data will not be available to third parties. The data are stored in your browser in the following manner:

Acceptance of Terms of Use – to browser’s local storage

Application version details, language, theme, and recent locations – to browser’s session storage

Rejection of analytics data collection – to browser’s cookies (the Do Not Follow cookie)

When using the Medical Helpline 116117 service, the service does not save any data from which the user could be either directly or indirectly identified.

2.2 Voluntary analytics data

The service collects general voluntary analytics data that are used to ensure functionality, facilitate browsing, and develop the user experience. The analytics data collected include details on page visits, session duration, web browser, operating system, and URL from which you enter the service.

We hope that the users of the service will accept the collection of anonymous analytics data in order for us to make the ‘Medical Helpline 116117 service is produced in Finland’ service as high-quality as possible. However, you can reject the collection of anonymous analytics data if you wish.

3. Right to appeal to the data protection authority

If the data subject suspects that their personal data are being processed unlawfully, they have the right to file a complaint with the supervisory authority. The Finnish supervisory authority is the Office of the Data Protection Ombudsman https://tietosuoja.fi/en/homeThe page opens in a new tab.

4. Data Protection Officer

Questions concerning the processing of personal data must be addressed to the Data Protection Officer of DigiFinland Oy, whose contact details are:

DigiFinland Oy/Anssi Virtanen
Kuntatalo, Toinen linja 14
00530 HelsinkiThe page opens in a new tab
tietosuoja@digifinland.fiThe page opens in a new tab
Tel. +358 400 500 203The page opens in a new tab

5. Data controller

DigiFinland Oy (business ID 2859355-7) acts as the data controller of the 116117.fi service.

6. 116117.fi service provider

DigiFinland Oy
Kuntatalo, Toinen linja 14
00530 HelsinkiThe page opens in a new tab
www.digifinland.fiThe page opens in a new tab