Privacy policy for the Medical Helpline 116117 service
Privacy statement updated 12/2023
Contact details of the Medical Helpline 116117 service provider:
DigiFinland Oy
Siltasaarenkatu 8-10
FI-00530 Helsinki
http://www.digifinland.fiThe page opens in a new tab
1 Purpose of the Service
Medical Helpline 116117 is a health care advisory and guidance service organised by wellbeing services counties, the City of Helsinki and the Joint Authority of the Helsinki and Uusimaa Hospital District (HUS). In connection with the service activity, the controller of personal data and patient data concerning you is the health care service provider treating you. DigiFinland Oy is responsible for the development and maintenance of the service.
The Medical Helpline 116117 service is intended as a contact channel for residents' urgent health problems, which are not emergency situations, especially during on-call hours. Residents are advised to contact the service before going to the outpatient clinic. A health care professional carries out an assessment of the need for treatment on the phone or in a chat and directs the patient to the correct place of treatment with the right urgency.
DigiFinland acts as the controller the Medical Helpline 116117 website. The Medical Helpline 116117 website offers a separate feedback form. DigiFinland acts as the controller of the data provided on the feedback form of the Medical Helpline 116117 website.
1.1 Third party services
Third-party services apply their own data protection practices and terms of use, and DigiFinland is not responsible for the data collection and data processing carried out by these actors, including any cookies, other tracking technologies or links.
1.1.1 Medical Helpline 116117 text service
The free text service for the Medical Helpline is only intended for persons who cannot hear or produce speech. HUS is responsible for the service and the processing of personal data related to it. A privacy statement is available in connection with the service.
1.1.2 Medical Helpline 116117
The wellbeing services counties, the City of Helsinki and HUS are responsible for providing free guidance and advice on the Medical Helpline service and the related processing of personal data.
1.1.3 The chat services available on the Medical Helpline 116117 website
The guidance and counselling chat services available on the Medical Helpline 116117 website and the related processing of personal data are the responsibility of the wellbeing services counties, the City of Helsinki and HUS, where these services are used.
2 Cookies for the Medical Helpline 116117 website
The Medical Helpline 116117 website uses cookies to ensure that the site works correctly, is secure and comfortable to use. Cookies are small text files that the site stores on your computer or mobile device.
Cookies are divided into 1) cookies that are necessary for the operation of the website and 2) cookies that provide voluntary analytics/cookies that provide service developers with valuable information to support development. The Medical Helpline 116117 website does not use marketing cookies.
2.1 Essential functional cookies
The Medical Helpline 116117 website collects functional data on the user's choices in the user's browser (acceptance of the Terms of Use and language). The functional data collected ensures the high-quality and secure operation of the service.
2.2 Voluntary analytics data/cookies
In order to improve the quality of the Medical Helpline 116117 website, we hope that users will agree to the collection of analytics data. The processing of voluntary analytics data is based on the data subject's consent. If the user has consented to the collection of voluntary analytics data, the service collects general voluntary analytics data that are used to ensure functionality, facilitate browsing, and develop the user experience. The analytics data collected include details on page visits, session duration, web browser, operating system, and URL from which you enter the service.
If you wish, you can change your selection on collecting analytics information on the Cookies settings page.
2.3 Disclosure of personal data
DigiFinland Oy does not disclose personal data outside the Service.
2.4 Storage period
Analytics data is stored in the service for two (2) years.
3 Data subject’s rights
Right of access to data (right of access): The data subject has the right to know which personal data concerning them are being processed or to obtain confirmation that the data concerning them are not being processed.
Right to rectification: The data subject has the right to demand that incorrect, inaccurate or incomplete personal data concerning them be rectified or supplemented. In addition, they have the right to demand that unnecessary personal data be deleted.
Right to erasure (right to be forgotten): Depending on the legal basis for the processing of data, the data subject may have the right to have their personal data removed from the controller's register. Such a right does not exist, for example, in cases where the processing of personal data is necessary to comply with a legal obligation.
Right to restriction of processing: In certain situations, the data subject has the right to request the restriction of the processing of personal data until the data or the legal basis for its processing has been duly verified and corrected or supplemented.
Right to transfer data from one system to another: In some situations, the data subject has the right to receive personal data supplied to the controller in a structured, commonly used and machine-readable format and the right to transfer that data to another controller. This right applies to situations where the processing of data is automatic and based on consent or agreement. In other words, the right to transfer data does not apply, for example, to the processing of personal data that is necessary for the fulfilment of the statutory obligation of the controller.
Right to lodge a complaint with an authority: The data subject has the right to lodge a complaint with the supervisory authority if they consider that the processing of personal data violates the EU's General Data Protection Regulation (EU 2016/679) or other data protection legislation.
Office of the Data Protection OmbudsmanThe page opens in a new tab
Visiting address: Lintulahdenkuja 4, FI-00530 Helsinki
Postal address: P.O. Box 800, FI-00531 Helsinki
Email: tietosuoja@om.fiThe page opens in a new tab
Switchboard: +358 295 666 700The page opens in a new tab
Data Protection Officer
Questions concerning the processing of personal data must be addressed to the Data Protection Officer of DigiFinland Oy at tietosuoja@digifinland.fi