The 116117.fi service is developed and maintained by DigiFinland Oy (Service Provider). The responsible service provider and manufacturer is DigiFinland Oy (Toinen linja 14, 00530 Helsinki, https://digifinland.fiThe page opens in a new tab). The user organisations for the 116117.fi service are regional social welfare and healthcare providers such as hospital districts and municipalities that offer the service to their residents.
Medical Helpline 116117 is an advisory and guidance service organised by hospital districts where you can ask for advice on urgent health problems. The Medical Helpline is available 24/7.
Calls are answered by healthcare professionals who will assess your need for emergency or urgent care, taking local guidelines into account.
The 116117 service also provides more general advice and guidance for problems that may require an emergency visit, self-care instructions, and guidance related to social welfare services.
For example, you can call the Medical Helpline when your local health station is closed and you think about going to the emergency clinic. The service is intended for urgent, non-emergency situations, especially during on-call hours.
In life-threatening situations (e.g. severe chest pain, breathing difficulties, unconsciousness, paralysis symptoms, sudden convulsions), always call the emergency number 112.
The service is provided to the user free of charge. The Service Provider has the right to start charging for the use of the 116117.fi service or for particular components of the service.
Rights and obligations of the Service Provider
The Service Provider continuously develops the 116117.fi service. Because of this, the present range of services and the content of these services may change.
The Service Provider has the right to suspend the provision of the service during maintenance and update work. During possible service suspensions, the telephone number 116117 is available in the wellbeing services counties in which the service is enabled.
The Service Provider is not responsible for any direct or indirect damage resulting from either a) the use or non-availability of these webpages or electronic services or b) damage that affects these services. The Service Provider is not responsible for the destruction, disappearance or modification of the data or files of the other contracting party, regardless of the reason for such occurrence, nor are they responsible for the resulting damage or expenses, such as the cost of recreating the files.
The user is responsible for the accuracy and delivery of the data they submit via the service. The user commits to, and is responsible for, not sending via these webpages any illegal or inappropriate material. The user must use all reasonable measures to ensure to the material they send neither contains any viruses nor is damaging in any other way.
Intellectual property rights
The ownership and intellectual property rights for the Service and all the text, graphic and other data published in the Service belong to either the Service Provider or one of their partners, including the right to make changes and to grant such rights to others.
All rights are reserved for the webpages and their content. It is forbidden to publish, copy, transfer or change the content or appearance of the webpages without the owner’s permission, except in cases where this involves printing out or storing on one’s own computer for personal use or guidance of patients.
The user may cite the website text and create links to the webpages, but when doing so the source of the text must always be given in the manner and breadth required by the Copyright Act (404/1961). Usage of any other data must be separately agreed on with the Service Provider (contact details above).
Based on the operation of the website, the cookies are divided into necessary visit-specific cookies and other cookies. The website does not use marketing cookies.
Necessary cookies ensure that the 116117.fi website works correctly. These cookies are removed from the system when the browser is closed.
Other cookies help the Service Provider to collect visitor statistics about users on the site; these statistics cannot be linked to an individual user. User statistics help the Service Provider and social welfare and health care organisations to make their services even better.
When using the 116117.fi service anonymously, the service does not save any data from which the user could be either directly or indirectly identified.
Data produced by third parties
The Service Provider is not responsible for any material produced or published by a third party. The service contains links to third party websites. The Service Provider is not responsible for the material on the websites of these third parties, nor for the websites to which the user connects from the Service Provider’s website.
The 116117.fi service can be used anonymously.
The service uses the Matomo tool to collect anonymous click analytics if the user has given their consent to the collection of this data by accepting other cookies in the service. No individual user can be identified from the Matomo tool data. The data is used in the development of the 116117.fi service.
Applicable legislation and resolution of disputes