City of Helsinki
In an emergency, call 112
When to contact?
Contact us when
You are considering going to the emergency clinic
Call 116117 before you go to the emergency clinic. During the opening hours of your health station, you can get help from your health station.
You need care instructions or advice
We will provide you with treatment instructions and advice for urgent health problems when your health station is closed.
You need urgent dental care at night
If you need urgent dental care at night (9 pm – 8 am), call 116117. We will assess your need for treatment and direct you to the right place of treatment.
Immediately go to the emergency clinic if:
You have an emergency referral, you have already been directed to go to the emergency clinic by another healthcare professional or you have been instructed to go to the emergency clinic while using the Omaolo service.
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You have an enquiry concerning a family member
You can enquire about patients at an emergency clinic straight from the emergency clinic.
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open
You have an oral health care problem during day or night time
During office hours, contact a dental clinic to book an appointment. In the evenings and weekends you can get help from the dental emergency clinic.
You have already been directed to go to the emergency clinic by a healthcare professional
If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic.
You already have been instructed to go to the emergency clinic while using the Omaolo service
If you already have been instructed to go to the emergency clinic while using the Omaolo service, you should not contact the Medical Helpline.
How to contact?
Medical Helpline 116117 helps with urgent health problems that are not emergency situations
Instead of calling, you can fill in the Omaolo symptom assessment and send it to a professional. The Omaolo symptom assessments provide reliable information on whether your symptoms require professional care or whether self-care is sufficient.
The Medical Helpline text service is only intended for people with hearing or speech impairments. The text service opens at the bottom of the page. The text service for the whole of Finland is provided by the HUS Group. Watch a sign language video on how to use the text service (https://www.youtube.com/watch?v=_9gNYV71SpQ)