South Karelia wellbeing services county
In an emergency, call 112
When to contact?
Contact us when
You need urgent care
Call 116117 whenever you need urgent care. We will direct you to the right place of care 24 hours a day.
You need care instructions or advice
We will provide you with treatment instructions and advice for urgent health problems when your health station is closed.
You need dental care outside office hours
If you need urgent dental care outside office hours, call 116117. Between 7 am and 4 pm, you get help from +358 5 352 7059.
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You have an enquiry concerning a family member
You can enquire about patients in joint emergency department straight from the joint emergency department.
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open.
You have an oral health care problem during office hours
Contact a dental clinic during office hours to book an appointment
You have already been directed to go to the emergency clinic by a healthcare professional
If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic.
How to contact?
Medical Helpline 116117 helps with urgent health problems that are not emergency situations
Instead of calling, you can fill in the Omaolo symptom assessment and send it to a professional. The Omaolo symptom assessments provide reliable information on whether your symptoms require professional care or whether self-care is sufficient.
The Medical Helpline text service is only intended for people with hearing or speech impairments. The text service opens at the bottom of the page. The text service for the whole of Finland is provided by the HUS Group. Watch a sign language video on how to use the text service (https://www.youtube.com/watch?v=_9gNYV71SpQ)