In an emergency, call 112
In an emergency, call 112
When to contact?
Contact us when
You need urgent care
Call 116117 if you need urgent treatment due to a sudden health problem. The telephone service is available 24/7. We will assess your need for treatment and the urgency of treatment. We will refer you to the emergency clinic, if necessary, or provide you with home care instructions for an acute health problem.
You need care instructions or advice
We will provide you with care and advice on urgent health problems 24 hours a day.
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You have an enquiry concerning a family member
You can enquire about patients at an emergency clinic straight from the emergency clinic.
More information
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open.
You have an oral health care problem during office hours
Contact a dental clinic during office hours to book an appointment.
More information
You have an emergency referral
If you have an emergency referral, you can go directly to the emergency clinic.
