In an emergency, call 112
In an emergency, call 112
When to contact?
Contact us when
You are considering going to the emergency clinic
Call 116117 before you go to the emergency clinic. During the opening hours of your health station, your primary place of treatment is your own health station.
You need care instructions or advice
We will provide you with treatment instructions and advice for urgent health problems when your health station is closed.
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You have an enquiry concerning a family member
You can enquire about patients directly from the care unit
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open.
Your matter concerns a sick leave certificate
The Medical Helpline will not comment on sick leave certificates, and no sick leave certificates will be issued through the service.
You have already been directed to go to the emergency clinic by a healthcare professional
If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic.
How to contact?
Call 116117
Medical Helpline 116117 helps with urgent health problems that are not emergency situations
Text service
The Medical Helpline text service is only intended for people with hearing or speech impairments. The text service opens at the bottom of the page. The text service for the whole of Finland is provided by the HUS Group. Watch a sign language video on how to use the text service (https://www.youtube.com/watch?v=_9gNYV71SpQ)
Call 112 in case of emergency
In life-threatening emergencies, such as severe chest pain, breathing difficulties, unconsciousness, paralysis symptoms or sudden convulsions: call 112.
