Vantaa and Kerava wellbeing services county
In an emergency, call 112
When to contact?
Contact us when
You are considering going to the emergency clinic
Call 116117 before you go to the emergency clinic. During the opening hours of your health station, you can get help from your health station.
You need care instructions or advice
We will provide you with treatment instructions and advice for urgent health problems when your health station is closed.
You need dental care
If you need urgent dental care in the evening, at night or at weekends, call 116117. On weekdays between 8 am and 2 pm, contact the dental services of your municipality of residence.
Immediately go to the emergency clinic if:
You have an emergency referral or another health care professional has already provided instructions for seeking emergency care.
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You have an enquiry concerning a family member
You can enquire about patients at an emergency clinic straight from the emergency clinic.
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open
You have already been directed to go to the emergency clinic by a healthcare professional
If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic.
Your matter concerns a sick leave certificate
The Medical Helpline will not comment on sick leave certificates, and no sick leave certificates will be issued through the service.
How to contact?
Medical Helpline 116117 helps with urgent health problems that are not emergency situations
The Medical Helpline text service is only intended for people with hearing or speech impairments. The text service opens at the bottom of the page. The text service for the whole of Finland is provided by the HUS Group. Watch a sign language video on how to use the text service (https://www.youtube.com/watch?v=_9gNYV71SpQ)