In an emergency, call 112
In an emergency, call 112
When to contact?
Contact us when
You need urgent care
Call 116117 whenever you need urgent care. You must always call the number before going to the emergency clinic. We will direct you to the right place of care 24 hours a day.
You need care instructions or advice
We will provide you with care and advice on urgent health problems 24 hours a day.
You need dental care outside office hours
If you need urgent dental care, you can get help at your own dental clinic during office hours. On weekends and public holidays, acute ache clinic in Kuopio with phone service hours from 8 to 9 am, tel. +358 17 174 020. At other times, call 116117.
The Medical Helpline 116117 is not available in the following situations:
- Non-urgent matters such as health problems requiring non-urgent treatment, inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened - In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. - Another local health care provider cannot be contacted and the situation does not require urgent treatment or assessment - If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic"
Do not contact us when
Your matter is non-urgent
In non-urgent matters, you can get help from your health station or the outpatient clinic treating you. Non-urgent matters include matters such as health problems requiring non-urgent treatment, non-urgent inquiries about laboratory responses, renewals of prescriptions and prolonged health problems that have not worsened.
You cannot contact another local health care provider
If your situation does not require urgent treatment or assessment, please wait for the call back or the local provider to open
You have already been directed to go to the emergency clinic by a healthcare professional
If you have already been referred to the emergency clinic by another health care professional or you have an emergency referral, you can go directly to the emergency clinic.
How to contact?
Call 116117
Medical Helpline 116117 helps with urgent health problems that are not emergency situations
Text service
The Medical Helpline text service is only intended for people with hearing or speech impairments. The text service opens at the bottom of the page. The text service for the whole of Finland is provided by the HUS Group. Watch a sign language video on how to use the text service (https://www.youtube.com/watch?v=_9gNYV71SpQ)
